We strive to deliver equipment promptly and as promised; however, fulfillment is subject to receiving full payment before shipment. While we make every effort to meet delivery times, occasional delays may occur due to factors beyond our control. In such cases, we ask for your patience as we work to resolve any issues. By placing an order, you agree to these terms and understand that delays and unforeseen issues are not grounds for refunds.

We accept credit cards; however, please note that processing fees apply and are passed on to customers. For a more cost-effective option, we recommend using ACH transfers, which offer lower fees and secure, direct payments.

Order delivery times vary based on your location and the size of your order. Once your order is processed, we will provide an estimated delivery date. For more precise tracking, check your order status through our website or contact our support team.

Yes! We’re more than happy to accommodate large, custom orders, but it requires a bit more planning to make sure everything aligns perfectly. When you’re ready to discuss a custom order, our sales team will work closely with you to define the specifics, such as product quantities, customizations, and any unique requirements. We’ll coordinate with you on shipping timelines, production schedules, and provide regular updates along the way. Our goal is to make the process as smooth as possible while ensuring that your custom order meets all your needs and arrives on time.

Absolutely! For high-volume orders, we offer bulk discounts tailored to your purchasing needs. Additionally, we have a membership plan specifically designed for integrators who frequently purchase from us. Our Preferred Integrator membership provides a 5% discount on all orders, while our Premium Integrator membership offers a 10% discount. You can sign up for a membership directly on our website or discuss the options with one of our sales professionals, who will guide you through the process and help you maximize your savings. Whether you’re working on a single large project or purchasing regularly, we’re here to ensure you receive the best possible value on every order.

We take great care in packaging our products, but if anything arrives damaged, we’re here to help. Please reach out to our support team as soon as possible and provide photos and details of the damage. We’ll quickly assess the situation and work with you to arrange a replacement or credit, depending on your preference and the specifics of the order. Our goal is to ensure that you receive products in excellent condition, so we’re committed to making it right if any issues occur during shipping.

While we don’t provide direct installation services, we’re happy to offer resources and guidance to help you get set up. Our team can recommend reputable installation partners and share best practices for setting up our products in various environments. We also provide detailed product information and technical support to ensure you feel confident in your installation. Just ask, and we’ll help you find the right resources to make your project a success.

We’re here to assist with any questions or concerns you might have. You can reach our support team via phone, email, or by submitting a request through our website’s contact form. Our goal is to provide prompt, helpful assistance, whether you’re inquiring about products, tracking an order, or resolving an issue. Don’t hesitate to reach out—we’re here to help.

Many of our products come with a warranty covering manufacturing defects, ensuring you have peace of mind with your purchase. If you experience any issues related to product quality, please contact our support team for assistance. We’ll help you understand the warranty coverage for specific products and guide you through the claims process if needed. Our commitment to quality means we stand behind our products, and we’re dedicated to making sure you’re satisfied with every purchase.